Here to Help
Updates on our deliveries.
1st June 2020
All orders are now being delivered in July. We are offering free downlights on any order placed by June the 21st due to the delivery being outside ourt standard 1 - 3 weeks.
20th May 2020
Any order placed before 1pm on the 22nd of May will be delivered before the end of May or the first few days of June. Orders after this date will be delivered in July.
12th May 2020
All orders are currently normal and will be planned on our standard 1 - 3 week delivery schedule. However to avoid disapointment please order as soon as you can as we may have to extend our delivery timetable in June.
2nd May 2020
Any order placed before the 8th of May is guaranteed within 1 - 3 weeks depending on yor location. Please contact us if you would like an exact date before ordering.We will be reasessing the situation on a weekly basis so please order ASAP if you are wanting a fire surround urgently.
27 April 2020
We are starting production to clear out back orders on the 1st of May. We will be comencing our 1 - 3 week delivery scedule starting on the 5th of May. Orders placed before the 1st of May will be given priority, and orders after this date may miss their delivery slot, any order that is placed and misses the delivery slot will be sheduled into our next short production run.
1st April 2020
After the recent announcement by the government, we have had to review our manufacturing and delivery schedule. We have re-arranged delivery dates for when the lockdown will hopefully be over.
If you have ordered a surround from us then you should have received an email with a delivery date. If you order a surround from us during lockdown then we will send you a delivery date that will be after the 1st of May
When the lock down is over and the day before your delivery (at the very latest)we wil call to give you a two-hour delivery slot. If due to the lockdown extending we are not able to make this delivery date then we will email you again with a new schedule, hopefully, this won't be necessary.
If you need to call us to discuss anything, then our number is 01422 250 723
Many thanks for your understanding, and please stay safe.
The Fires and Surrounds Team