Testimonials

We love receiving feedback pictures of our customer's fireplaces, we are really proud of our testimonials. Please have a browse through some of our customers comments, we would really appreciate being able to add yours!

Just wanted to thank you for the additional rebates you posted to me, they fit perfectly. Thanks also for the excellent help and support you gave, I shall recommend you to anyone I know who is looking for anything fireplace related!

We asked for a 'one off' made to measure surround which was almost twice the normal size. The job was always going to be complex and time consuming if we were to get it right. And, of course, we could not afford ANY errors. Well, we could not have selected a better website! 'Fires and Surrounds' was so helpful and so accommodating. They gave good advice and lots of help throughout as we bounced plans and drawings backwards and forwards. Finally, the surround arrived and it was a perfect fit!! It was solid and heavy and looked great. Every inch what we were promised and REALLY smart. We would strongly recommend Fires and Surrounds. It's a very good product and customer support is first class. What more could you want?

Thanks very much

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Good Evening,

Just wanted to get in touch to let you know that the Calais surround and fireplace which you delivered to us on Friday morning was finally fitted earlier today and we absolutley love it!

I also wanted to thank you for all of the help, assistance and advice during our ordering process. Everything was extremely professional, friendly and easy to understand too.

John who kept us up to date with the delivery information was also lovely. Whilst we weren’t at home when the fireplace was delivered (due to being at work) the Mother-in-Law commented on how lovely and friendly the lad was who delivered it too.

So we’re really impressed, we’ve been telling as many people as we can about you in hope that you get some future orders from the North East!

Thank you so much again,

Just to say thank you very much for the fire surround. I am delighted. The surround has updated the horrible marble/faux marble hearth and made it all likeable again without having the expense of changing the whole fire with all that would entail...walls plastering etc
So anyway, thankyou. I love the surround and will recommend your whole service and attention to detail

Excellent products and service. Lots of choice and would highly recommend.

I recently ordered a Longford fire surround. The surround arrived within 2 weeks of ordering, was very easy to fit and looks fantastic.Thank you for a very quick, efficient service and a good, easy to use website.

I would definitely recommend.

Quality product very easy to install after watching online video very happy with our new surround

Overall we are extremely happy with the service we received from Fires and Surrounds. In particular, Shaun was very helpful with all my questions I asked and responded immediately. Price and quality of the product were excellent; delivery as agreed and now that I have finally fitted the fireplace we are really happy. Would not hesitate to recommend this company. Thanks again.

Just thought I'd let you know how pleased I am with my Windermere fire surround. It looks great. Thank you for your help and delivery was when you said it would be.I wouldn't hesitate to recommend your company.

Kind Regards

From my first phone call to order a made to measure surround and hearth, to delivery, everyone was very helpful and friendly. Thank you for my beautiful surround and hearth which we love.

Excellent service re telephone enquiries & delivery on time as promised ..

No review given but 5 stars left for surround, delivery driver and overall satisfaction.

Very pleased with all aspects of viewing, choosing, ordering and the delivery of our new fireplace. Would recommend. Thank you.

The new fireplace looks really good and we're very pleased. Just wanted to say a big thank you for all your help and guidance.

Best wishes,

Very impressed with service from beginning to end - received a call after placing order to discuss my change to measurements and sound advice given. Very impressed with whole process and contact made by delivery driver. Driver very polite and helpful and ensured new surround fitted correctly into space required. Great service and would definitely use again, glad I found you on the internet.

Would like to say A BIG thank you for the excellent customer service, prompt delivery & perfect condition of my new fire surround

Just wanted to say thank you so much for my beautiful Salisbury fire surround also thank you to Kevin for his patience with me and all my phone call to him

I will be recommending you to all my friends

Hi Shaun my husband has just fitted fire surround it looks fabulous and fits exactly

Many Thanks

Very helpful staff in the ordering process who gave excellent guidance in working out solutions for a non-standard hearth and fire surround.

The overall service is far above the average.

Great service at this place - the sales guys will really take the time to talk you through the products, materials etc., and discuss options re. measurements - so the end product is exactly as hoped for. Can't fault the quality, or the delivery either. Very happy :)

Received a phone call straight away when I placed an order to double check all the measurements I gave. Shaun was extremely helpful .
All delivered on time, very good quality fire surround would highly recommend.
Great service all round

I am delighted with the colour, the finish and the quality of the fireplace.

The advice given by the salesperson was first class. I described the decor of the room and he suggested Olive, which I had not considered, but it was a perfect match. He also calculated the size adjustments I needed to slim the surround so that it did not overpower the room.
The delivery driver was also very polite and helpful.

I highly recommend this company and their fireplaces.

I had my Longford Olde England White fire surround and granite back panel delivered a couple of weeks ago and was delighted with them on arrival I have now had had them fitted and it they look fabulous. thank you so much for your courteous helpful and friendly service I will certainly recommend you to anyone,

many many thanks again.

Fire surround arrived today, very pleased with it. Delivery man very pleasant and helpful.

Thanks

I recently purchased the Vermont fire surround from you and i would like to say from ordering my surround through to the delivery was first class. I am more than happy to recommend your service to anyone.

Thank you very much from a very satisfied customer

Knowledgeable and helpful team, great experience from start to finish.

The fire surround arrived in perfect condition as you must have gathered or I would have been in touch straight away. Putting it together was a doddle and the fit was perfect. So thank you very much if ever I know of anyone requiring anything to do with fires mantels or hearths I would thoroughly recommend you.

Thanks once again

My fire surround was delivered on Friday and it is lovely. Thank you so much for sorting things out for me, and apologises for the problem in the first place.

Kind regards

5 Stars

The fire surround looks fantastic! Can't tell you how pleased we are.

Thank you and Best wishes

Thank you for very much for arranging for the back panel and hearth to be exchanged, all is great now,
and looks really nice, I just wanted to say how pleased we are with the fire surround and the great service
you have provided, thanks again.
kind regards

Hi have just received my surround and mirror. I am totally delighted with them.From Malcolm who was my first contact to the lovely young chap who delivered them it was a delight to deal with your company.I would not hesitate to recommend your company to anyone.

Thanks again

Excellent service and excellent product.
When I phoned for help re the size of rebate I needed, the member of staff could not have been more helpful.
The product quality is first class - good value for money.
I was kept informed of the delivery date and time all along the way.
The delivery driver was very pleasant and knowledgeable when I asked him a couple of questions re fixings.
I would have no hesitation recommending this company.

Here's a pic of our hamble fireplace with downlighters and valour fire. Looks great and was even made to bespoke size to accommodate lights on our flat wall. Delivery was exactly on time and we saved £100's on showroom price. Couldn't fault the service or product

Will definitely recommend

I would like to let you know that I am absolutely delighted with my fireplace delivered last week. It looks lovely in my room and I am very happy with the look and quality of it.
Thank you very much.

I would just like to say a big thanks for the lovely fire surround and black granite hearth, really pleased with the service and delivery, would highly recommend to anyone.

thanks again

I just wanted to say how thrilled we are with our new fire surround which we fitted today. Just need to arrange for a gas engineer to fit and service our gas fire after Christmas and to finish off - hence hole in wall from old fire surround!
Merry Christmas

The fireplace is beautiful. We are very pleased with it. Good customer service too. Would definitely recommend

A lovely modern fireplace

Just like to let you know that I received your wood samples and consequently ordered a Cherwell fire in Antique white which has arrived today and is really lovely, I would recommend you to anyone. Thank you again for an excellent service and product. I would like to add that your driver/delivery man was so helpful as my husband has recently had an accident and was unable to help so he unpacked and placed the fire for me, great service,
Thank You,

Quick delivery happy with purchase

Just wanted to thank you for a fantastic service and swift delivery despite the terrible weather!! Just also want to mention that your delivery guys were not only very helpful and professional but they arrived and delivered with great big smiles on their faces too! This even though we had ten inches of snowfall and the temperatures of around minus four degrees! I must say they represented your company fantastically well and I have no hesitation in recommending you! I've attached a photo of the surround in place, made up and ready for the day - thanks to you guys!

I would like to firstly thank you for the service you have provided, after speaking with my nan she is very happy with the quality of the fireplace and the manner in which it was delivered. The driver was very helpful and delivered on time as promised so again a big thank you for that,

Thanks

Brilliant for service

The company was one of the most efficient and responsive I have ever used.

I am delighted with my fire and surround, it looks beautiful and transforms my room. Fires and Surrounds were really helpful in sending me samples and keeping me up to date with the order and delivery time.

Thank you!

Quality product very easy to install after watching online video very happy with our new surround

A beautiful well made surround, not cheap, but you really do get what you pay for. Buying experience also very good. Initial phone enquiry most helpful, free colour samples spot on, delivery within the agreed time slot. Free modified rebate exactly to my requirements. How to videos well worth a look. A piece of nice-looking solid oak " furniture "

We had a bespoke sized solid oak Charnwood made by Fires & Surrounds. It is absolutely stunning. The whole service from Fires & Surronds has been first class from helping us to size accruately right through to delivery. Thoroughly recommended.

Sorry it is a bit late in the day but I just wanted to let you know how pleased we are with our fire surround. The help we received during the ordering process, the finish and quality of the product and the delivery were all excellent and much appreciated

Regards

We just wanted to drop you a line to say how extremely pleased we are with our beautiful new oak fire surround and it looks perfect in our sitting room. We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. Thanks too to you and everyone in the sales team who have assisted us with our purchase and we will certainly recommend your company.

Many Thanks.....

Thank you SO much for this information Billy has now checked all of the fire surround measurements again and all is fine. Thank you so much for such friendly and helpful service!

Thank you!

Thank you so much for the very fast delivery of this item, it is very much appreciated and I would highly recommend your company to any one.
All the best for Christmas and the New Year

My partner contacted you last weekend we've received the fitting kit. It's one of the best things we've bought. You'll do really well if you're advertising them on your website. We went everywhere looking for something and it was only by chance that I typed it in the search engine on the internet and somebody had posted comments and pictures on a forum which linked to Screwfix. We took one look at it and knew we needed to get a kit or something like it so that we could hang the fire surround. The surround looks amazing and I think you'll be getting many more enquiries for the kits. Thank you very much for your prompt service too, the kit arrived two days after Simon contacted you so that was great.

Have a great weekend.

No review left, but a great picture of the Montpellier electric suite.

Fire surround was delivered on time by polite and helpful staff and the Dalton Celtic Oak fire surround is of a good quality and manufactured to a high standard. Overall a very professional service.

Absolutely delighted with our new fire surround so much so we would love to purchase another for our dining room. Exactly the same dimensions, which were spot on by the way, but this time in golden oak. Please reply with the necessary Paypal link as before and confirmation of the sizes as from the previous order.

Many Thanks

Fantastic choice of surrounds and fires. Great service from delivery driver and person on the phone
Very pleased with my purchase

Just like to say how pleased we are with the fire surround delivered yesterday. For the low price, we paid the quality of finish and appearance of the surround is excellent and it fits perfectly.I would also like to thank your company for the polite service you provided and the way you kept us informed of delivery etc, which had to be delayed due to the weather. I will definitely feel able to recommend your company to others.

Thanks again

Just a quick thank you for the excellent service and bespoke, quality product, made to measure, and faultless.

Regards

Hello -

Fire surround was delivered Thursday as advised - delivery guy was really polite friendly and helpful - surround is in white stone design and is a perfect fit - really easy to install - Shaun was very good with advice on sizing - as you can see it is now in place and looks amazing -

Many thanks - can highly recommend

Thank you so much for your help, prompt service, top quality product. Delivered on time by a very courteous delivery man.
We are so happy with our new fire surround, and my husband found it easy to fit.
Delivered by 8am fitted by 9am
Thanks again

We would recommend anybody to you highly delighted with the quality and service which you provide thanks

I thought you might like to see the Fireplace in Situ - I made the dodgy cardboard model, ; - ) When it came off the van, swaddled in cardboard, it was a dead ringer!
We are very happy with it, thank-you. I'm so impressed it came so fast too, in time for me to dress it up with Christmas ‘stuff’.
Have a happy Christmas, from a v. happy customer.

Best Wishes,

Absolute first class service, perfect fire surround, just what we wanted.

Over the moon. After looking around at surrounds the price and quality are second to none. Thank you so much

Absolutely love my Carlow fire surround, so much that I’ve just bought my second one after having to leave my last one when I sold my flat.
Excellent customer service. I had to get my surround custom made and the gentleman I spoke with was so helpful and patient working out measurements. It fits my space perfectly, so happy.

Thanks again!

Thanks for all your help and advice with our fire surround- I would certainly recommend you to people... :0)

Dear Sir or Madam

We received our fire surround this morning delivered right on time and installed by myself this afternoon thanks to the excellent fitting kit and instructions.

The surround is excellent value compared to our local suppliers through a very easy and quick ordering process and delivered on time and in its fitted location is exactly as I visualised it.

Yours sincerely

The fire surround is absolutely fabulous and has surpassed my expectations. It is really well put together and is a lovely piece of furniture.

Looks great, I also wish to thank you for all the help for my wife. True customer service, still lives! :)

Also Written on our Google Ads review page by the same customer
This company really knows what customer service means, they could not have been more helpful, looking for solutions even when it was not to their benefit. I can very highly recommend.

Warm, knowledgeable customer service, prepared to take the time to help with product selection and after sale support with a high quality product that now looks great.

Dear Sirs, I have installed the fireplace that was delivered last Thursday and was very pleased how straightforward it all was.

Many thanks for your excellent service.

We are extremely pleased with our fire surround, the help we received when customising it and the efficiency from order to delivery. We couldn't recommend more highly.

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

I would like to thank you and your team for very prompt delivery, excellent materials and for producing exactly what I wanted. (I did measure several times but there is always that slight uncertainty that I got it just right!) the surround fits perfectly and compliments the room. I had it fitted in 10 mins and have exactly what I wanted.

I will certainly recommend your services.

Please find attached a picture of our lovely fire and surround purchased from your good selves

Just to say thank you.The fireplace is excellent and fits perfectly and delivered on time

Surround delivered promptly as advised all in accordance with my requirements Thanks for assistance, all now installed, Sharon really pleased with end result

Regards

Dear Fires and Surrounds,

My wife and I would just like to thank all staff at your company who made it possible for us to have such a beautiful new focal point in our lounge, in the form of a Dalton fire surround and Darwin mirror, both in Celtic Oak. A special Thank You goes to Malcolm, the friendly, professional and reassuring voice on the telephone whom we both found to be a godsend, in giving us the requisite advice from fireplace surround measurements to fitting brackets. He is a true asset to your company and a very knowledgeable individual. The workmanship in both items is of a very high standard, and coupled with the thorough packaging, ensured the goods arrived without any damage. We will have no hesitation in recommending your company.

Just a short note to thank yourselves for the on time delivery of the fire surround and to also advise yourselves how pleased we are with the fire surround, I intend to install it this week-end but hopefully I don't expect any problems. We are both pleased with the quality and design of the item and in our opinion, the website photographs do not show the full quality of the product. We will, of course, recommend yourselves to anybody who asks us about the fire surround.

Many thanks again

Received today and fitted! Looks great see attached photo. Thanks for all your efforts.
Kind regards

Brilliant company. Great selection of products made to the exact sizes we required giving us an absolutely stunning fire place.
We made a mistake with sizes not allowing enough for the fire, completely our fault. But they noticed this and phoned to suggest a better option for us.
Brilliant service from ordering to delivery.
Would highly recommend them.

Just want to say the gentleman who delivered our fire surround today was helpful and it arrived when they said. We haven’t yet installed the surround yet but I’m very happy :) with my surround and the colour is the same as the picture. A big thank you to the gentleman who delivered it, service with a smile :)
xx

Fantastic quality and couldn't be happier with the fireplace suite.

Just a quick note to say thanks for your excellent service. Your advice was very useful and I managed to install the surround and fire without any problems. Like all jobs, it took longer than expected, but it now looks great and works very effectively. We're not likely to need another fireplace for some time but we'd certainly recommend your company. Good price and good service.

Hi,

Would just like to say a big thank you to all your staff for the made to measure fire surround, it fitted perfectly and looks great. I would recommend you to anyone, a very professional and well run business, may you continue to prosper.

Kind regards

It's been a while since I had the fireplace installed, but I just wanted to say that it looks fantastic - the top quality craftsmanship in the surround is evident. It is exactly what I was looking for.

Thanks again

Very impressed with the fire surround and your customer service.

Many thanks.

Just wanted to thank you for the lovely fire surround that was delivered last Friday. It looks fabulous in my room, especially with the downlights. Delivery was as advised within the time limit. Great service.

Thank you

Absolutely fantastic product and customer service we are so happy with our new surround thank you very much

From beginning to end the service was exceptional we picked our surround and then within a few days received a phone call to let us know when it would be delivered I could not recommend fire and surrounds highley enough,thank you very much for everything

I wanted to say that we have been very impressed with the efficiency with which you dealt with our recent order - you kept us informed all the way down the line as to when our goods would be delivered and they were, exactly when you said they would! And the gentleman who made the delivery was just that - a gentleman! He was efficient, polite, respectful of our property and informative - a credit to you! Needless to say, we are delighted with our goods - a beautiful wooden fire surround and lovely black granite hearth, delivered in perfect condition. We would like to thank you too for your effort in finding a fire for us. We will definitely recommend you to friends and family.

Hi Shaun
Thought I'd send you pics of the fire surround that you supplied to me.
Both myself and my customer are extremely pleased with it.
I will definitely be using your company again as the quality of the product and the professionalism of your services are superb.
Many thanks

Just wanted to let you know how impressed we are with the Salisbury fire and black granite surround that we recently ordered - it looks amazing and we are really pleased with it.

Kind Regards

Thank you for the fire surround. It is really lovely. Just got to fix the skirting board and then we’re all set!

Most helpful staff on the telephone and very helpful delivery driver. We are extremely satisfied with our fire surround.

We would have no hesitation in recommending your company

Beautiful fireplace , the whole team were brilliant . From ordering to delivery a first class service.

The fire surround arrived today. It is perfect!! I am delighted.

Thank you so much

We are sending this email to confirm our absolute delight with your service and the superb service from your chap who delivered and took care to unpack and make sure we were completely satisfied.

Sincerely Yours

We took delivery of our Austin, custom made surround yesterday. Just wanted to let you know that we are trilled with it. It finishes the room and looks stunning! Many thanks for all the help you gave us with the measurements and ordering. Excellent service!
Kind regards

Just like to say I am delighted with the fire surround, having been on hols for 2 wks only just got round to pushing it in and it fits perfectly. Thanks very much indeed

Regards

Dear F&S,
I just wanted to thank you for the beautiful surround which arrived today. We are delighted with it and it matches our new furniture so well.
It has been an absolute pleasure to deal with a very professional and friendly company as F&S. I wish you all the best for the future.

Our new fire surround arrived promptly this morning and it's perfect. We're really pleased.

Thank you very much.

The extra fillets for my surround have turned up and I have fitted them without a problem. The new fireplace looks great (see attached pic). Many thanks for a good service!

Kind regards

The fire surround and hearth was delivered early ( by agreement) and was positioned within the required room by the delivery driver. Both items were in excellent condition and simple to fit. The end result is exactly what we wanted at a lower cost than other suppliers.

Really helpful customer service both pre and post sales. Shaun helped me on several occasions with technical queries and colours. Arrived on time and looks great. Thanks again. Would fully recommend. Very positive experience.

Can I just say how exceptional your service and the quality of your goods are. We ordered a fire surround and compared to other companies what you offer is beyond comparison.

Well done

Excellent quality, well made and very satisfied with all aspects of product.

Just to say thank you for the fire surround that was delivered we were really pleased with it.

Excellent help and advice from your staff during the ordering process, this ensured the surround met our needs and fitted perfectly.

Thank you for the help with our fire surround I fitted it at the weekend and it looks stunning, again thanks you for all the advice

Take Care

Good morning.
We have just taken delivery of our new fire surround. Thank you your pre sale assistance. Your safe delivery service. The surround is perfect. Second time we have used your company. Will certainly recommend you to others.

After reading the website guides I still had a query about rebates. A quick call and all was explained to me and I was bid goodbye, there was no push to order but I was more than happy to do so. Despite a delay in delivery, the communication with Fires and Surrounds was excellent and I would highly recommend them to anyone.

So, so pleased with my fireplace.

Please let me know what you think.

Regards

All received excellent product, delivery man very good.

Many Thanks.

I wanted to let you know that the surround looks great - we are delighted!

Many Thanks

Really pleased with new fire surround, fits really well and looks great.
Regards

Called for additional rebate advice and followed instructions about measuring correctly and adding info into the comments box of the order. Fireplace fits brilliantly, no gaps so obviously the comments in the special instructions were followed. Delivered without problems, friendly helpful delivery driver and it arrived in perfect condition.

Hi there

Really pleased with my fireplaces

I've attached a couple of photos for you.

Thanks again for your A1 service

I wanted to tell you how pleased we are with our bespoke Appleby fire surround. We unpacked it this morning to precisely measure it for hearth and the construction, finish and overall look of it is excellent.

Thank you.

I visited several establishments in person and via the Internet looking for a wooden fire surround for our bedroom, for ornamental purposes. We had an existing cast iron insert which we wanted to re-use which is not a standard size. I was amazed that Fires & Surrounds not only had a vast choice of styles but would also produce a bespoke size. The finished product was delivered within a couple of weeks & unwrapped by the driver in the bedroom. It's just what we wanted & looks very smart. I would also say that having shopped around, it was great value.

Regards

Thank you very much for your advice - nice dealing with you on the phone - many thanks.

After the surround was received: - Just wanted to say thank you - we are delighted!!!!!

Just to let you know that everything was fine with the surround we received yesterday.

Thank you so much for your help with this.

The whole service you have provided has been excellent. I will definitely recommend you.

Best wishes

Just wanted to say how pleased we are with our bespoke fire surround. Delivered on the day expected, looks exactly as we hoped for, easy to install and fits perfectly.
Thanks again for your help and advice with the measurements.

Just to let you know that we are very pleased with the service we received from Fire and Surrounds Co. Our new fire surround set looks great and is exactly as displayed on your website.

Thanks very much.

I am writing to say a big thank you for both the Salisbury Fire Surround and the fitted veneer panel.
First of all, I would like to place on record the courteous manner in which my telephone order was dealt with and the help I was given, when coping with not only the measurements but also the choice of veneer I wanted for the back panel.
Secondly, I would also like to say how helpful the delivery man was.
Finally, I want to say how splendid the fire surround looks, now that it is situ.
In closing, may I once again say thank you so much to you personally and wish the company every success for the future.

Yours sincerely,

Fire surround received yesterday and husband fitted today. Was a bit nervous about purchasing online without actually seeing the surround but needn't have worried. It is of great quality and looks amazing.

Kind regards

Excellent service from the wood samples that were sent to the delivery of the surround and fire.

The surround was unwrapped in front of me and checked by myself and the delivery driver to make sure I was happy and there were no problems.Very happy with the price, service and quality. Have since ordered the matching mirror.

Would definitely recommend.

I have now received delivery of my 'Hamble' oak fire surround. May I congratulate your factory for the fine quality of workmanship and finish achieved - second to none!

Received the fire surround and is fitted - very pleased with the fireplace and the whole experience - will recommend if asked.
Many thanks,

Would most definitely recommend.
Can't say enough to praise company.
I am absolutely over the moon with my purchase.

I have been meaning to write this email for weeks now – but not got round to it until now…. I’m NEVER moving house again!! I just wanted to say how delighted we were with the fireplace your firm made for us. If you remember it was one of your made to measure jobs. The delivery men were also absolutely perfect – unlike another firm we used for something!! The difference it has made to our lounge is amazing – it’s made it quite the central focus and everyone has commented on it!

Kind regards

We would like to thank Mr Duncan for his help regarding our new surround delivered this morning.

We are very pleased with it and also the attitude of the delivery driver - Danny.

Thank you.

Kind Regards

Hi Team
Thank you so much.

I have attached a photo of my surround and mirror. The mirror is not on the wall yet but just wanted to show you how beautiful these two items have completed the look I was looking for.

Your customer service was brilliant from my first contact with you, to making sure I had the measurements correct right through to the delivery of the items.

I will highly recommend your company to anyone who needs a fire surround or mirror

I really cannot thank you all enough, you have a very happy customer.
Lynn

Hi there, would just like to thank you for your great service - the fireplace surround is lovely, really pleased with the quality and obviously the price!

Many Thanks

Brilliant service from ordering right through to delivery. Over the moon with our new fire surround it looks absolutely fantastic. Would certainly recommend this company.

Thanks for the delivery of the above order, when I returned home from work today and unpacked the fire surround I can only say my wife and I were delighted with the product which had been carefully packaged and completely undamaged & exactly as ordered. I want to congratulate all your team on producing an excellent product and would not hesitate to recommend you to others, great service from placing my order to receiving the goods, very professional very rare these days
Thank you

Very happy with the quality of the pine fire surround purchased and the excellent service from Fires and Surrounds delivery was spot on time and the driver was very helpful and courteous 5 star company can highly recommend.

Many thanks, all arrived yesterday great fireplace it will look the biz once installed.

Our new fire surround arrived today and it is brilliant, it matches our new furniture and the hidden fittings are great and easy to fit

Thanks again

We have taken delivery of our Miami Oak Fireplace today and just to say thank you, we are so pleased with it we have already installed it and it looks wonderful so once again many thanks kind regards.

From the initial phone call to the fireplace being delivered, first-class service.
The fireplace and fire finish off our living room perfectly. My husband put it up in no time at all, and the instructions were very easy to follow.
We are extremely happy with our new purchase.

We are very happy with our bespoke surround, it looks great around our Aga,,

Fantastic service and delivery.

Hi I just wanted to say thanks for resolving the issues with the mirror. Looks great, appreciate your help. it's rare to experience such quality of service these days, you will certainly be recommended.

Best regards

Excellent product, delivered quickly to fit around my schedule. Would not hesitate to recommend.

Kind Regards,

The fire surround fits perfectly and looks fantastic. Thanks for your help with everything.
Regards,

Our experience has been very positive. The company was prompt, helpful and professional. The fireplace arrived on time and we are very pleased with the result.

Would happily recommend.

We are delighted with our new Windermere fire surround and, as arranged with Lynda, I attach a picture of it in situ.

Also, many thanks for sorting out the size/dink problems at a very quick speed, again we are delighted.

Kind regards,

Thanks to everyone for my new fire surround. After the initial contact with Kevin and then the subsequent ordering it has ben plain sailing. Absolutely delighted that it has just been delivered and it not only fits perfectly but looks absolutely stunning. It was a great choice from your range but it was also a great choice to use your company.It just finishes off the room perfectly.

With thanks and kind regards

Thank for the fire surruond, it looks and fits great.

Regards

We are extremely pleased with the fire surround we purchased from you. The level of workmanship and customer service was excellent and it was an easy and pleasant transaction.

Thanks for the delivery and the fire surround. Its all been put in place the day it arrived and looks great. Very pleased with both the product and the delivery.

Regards

I telephoned the company to order my fire surround as I was unsure of some of the details needed. The help I received was fantastic. I really felt I was in the hands of a company that knew what they were doing. This gave me confidence to order. The pleasant professional attitude of staff was very refreshing.
Thank you very much will have no qualms about recommending you to others.

Just a quick note to thank you for the fire surround delivered today. It fits perfectly & looks great, the wife is over the moon! Please pass on our thanks to your courier, he was a proper gent & very helpful. Will not hesitate to recommend

I received my fire surround today and I just wanted to let you know how happy I am with it. The quality is great and it fits perfectly. My daughter is thrilled.

Many thanks again, Kind Regards

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

My fire surround is absolutely GORGEOUS !! I'm so pleased with it, i had to telephone the company to check I was ordering it right, the staff were so helpful and friendly. They called to arrange a delivery slot and the delivery driver was the best I've ever experienced... !! Nothing was too much trouble, he checked over all the marble and surround to make sure I was happy and lifted all the heavy marble to where I wanted it stored, as I wasn't ready to install it that day, he explained how to put it together too. It really was easy to assemble, a few screws, but it is a heavy item, I'm a single girl and did struggle a little on my own putting it together, but I did it !!! I would definitely recommend fires and surrounds, and I would order from them again... not that I will need to for a good few years, as you can see by my photo, it's gorgeous, posh and classy and I'm very pleased with my purchase. Also the delivery was fantastic service, the driver most certainly went the extra mile

Thank you so much.

Just to say your delivery man has just left our home his attitude and efficiency was a credit to your company and we a blown away with the fire the colour matches our furniture as if it was made from the same piece of wood. We have said it to you in previous emails but sincerely we would both like to thanks you for your patience with us and for ‘going that extra mile’ we will not hesitate your recommend your company – tell your boss you deserve a pay increase.

Regards

Just wanted to say how pleased we are with our 3 step oak fireplace surround. It fits perfectly, looks great and is a perfect match for our existing furniture. Buying it was very easy and it was delivered earlier than expected.

Just a quick email to let you know that my surround was delivered this morning. The driver was very helpful and unwrapped it for me. He also guided me with regards to the installation and what to instruct my builder when he fits it.

I am very pleased with the surround. It looks beautiful and is just what I imagined. Thank you so much for all your assistance and patience in bringing this surround to life. I will not hesitate to recommend Fires and Surrounds to my friends and colleagues. Your customer service is great and the product is well made and aesthetic. Please convey my feedback to your team, I believe it was Gary who made the surround and it’s perfect.

I would like to take this opportunity to thank you for your help and excellent service I received from you in purchasing the fire surround .The surround has now been fitted along with a new gas fire and it looks fantastic, the sizes you made it where perfect and fitting was very easy. Once again many thanks.

Kind Regards

Excellent service and great product. Everyone comments on how beautiful our fire suite is

An exceptional quality product that looks amazing. Delivery was excellent and we didn’t have to wait too long for the item to be manufactured. Before I placed the order I called the number provided as I needed to check a few things and the staff member was most helpful, polite and knowledgeable. I would highly recommend Fires and Surrounds.

I would definitely recommend this company to any one who is looking for a first class fire and surround.

Great customer service, Very helpful, approachable, always available with advice when calling the company.
Their made to measure service is and advice helped the process run very smoothly.
Very happy with my surround looks wonderful in my lounge.

Dear Fires and Surrounds,

I've had a major redecoration project at home and have dealt with quite a few tradesmen and companies. You would think that the service you receive, in this day and age of customer service , would be good but sadly this has not been the case - but the service from you has been fabulous and my new bespoke fireplace surround fantastic. I just wanted to say a big thank you for all your help and the surround which puts the final finishing touch to my room.

Many thanks

Just to let you know surround arrived this morning. It's great and fits a treat, photo attached. Just want to say very impressed by the whole service. I will definitely be recommending you to others and you can quote me on it :)

Many thanks for all your help.

Our fire surround and hearth are absolutely gorgeous and have transformed our room. The quality is great especially at such a competitive price. The whole process from ordering to delivery has been easy and we would have no hesitation in recommending Fires and Surrounds.

We are really pleased with our 'Made to Measure' Fire surround, it looks great. Special thanks to your team who helped out with our strange measurements with plenty of patience. It was a first class service from beginning to end.

Thank you and we will definitely be recommending you.

To your team at Fires and Surrounds, the surround fits perfectly and attached to the wall easy.
Many Thanks

Just wanted to say thank you. Received my fire surround today and it is absolutely perfect. Really good quality and very fast service. I love it and so does everyone who has seen it.

Thank you once again

Good quality, easy to install. Great Design.
Delivered on time and to an agreed time slot, provided in advance.

As promised here are the photos of the fire surround and mirror. The fixing for the mirror worked perfectly.
Thanks for your help.

Great product and service.

No review left but a great picture of our Vienna electric suite

Delighted with the fire surround.

Good to deal with, very helpful discussing our needs. Delivered exactly on time.

Good quality product

Your fire surround fitted perfectly very pleased with service would recommend you to friends & family. Also driver very helpful & friendly.
Thanks

Hi,
We would like to say how delighted we were with the service from your company and with the fire surround which is perfect and just what we wanted.
Many thanks

Thank you for your prompt and efficient service The surround looks great and fits perfectly!

Would definitely recommend your company

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

Our fire surround and fire was delivered yesterday morning as arranged and this is just a courtesy email to thank you for your help. Allan my husband fitted the surround and fire yesterday afternoon and we are really pleased with it. Special thanks to the driver (didn't get his name) but he was also very helpful and advised Allan on the best way to fit the fire and surround.

Kind regards

Just a note to say the fire surround has been delivered, my wife was at home to check it and accept. Thank you for the genuine and punctual service, and providing assurance for a complete peace of mind. I shall recommend your service to anyone.

Regards

Must congratulate you on the beautiful fire surround I purchased from your company. It is a top quality product, competitively priced was easy to fit and looks marvellous in situ.The delivery driver unpacked and examined the surround for faults, he was very helpful and friendly.

Many Thanks

Just to say a huge thank you for all your help in choosing my fireplace. It’s now been installed and fits perfectly. I’m thrilled to bits and will definitely be recommending you to friends!

What a fantastic service from fires and surrounds, from ordering to delivery everything has been excellent. Ordering was so easy, customer service was helpful. The little colour samples were great as they allowed me to match the surround to my cabinets.
The delivery was spot on too I was given a 2 hour time slot and it was delivered within the time.

Already recommending you to family and friends

Quick delivery, was advised of time and date and was delivered within the timeframe. Received a phonecall a week before to advise.

Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.

Thanks for everything,

Over the moon with the surround & your service..... Will come back to you when we do the other lounge

Thanks very much

To all the staff at Fires and Surrounds, thank you very much for our lovely new fireplace, we are totally delighted, you told us the truth, when it would be ready, when it would be delivered, totally no grief from start to finish.

I would have no hesitation in recommending you to anybody.

Fire surround fitted, thanks to all the staff for the excellent service, very pleased with your product finish.

Regards

We are absolutely thrilled with our beautiful made to measure fireplace. (-the TV has now been pushed well and truly into second place, as the focal point of our lounge!)

It is perfect and well made, obviously by expert craftsmen, with all to wall-fittings and delivery included, in a very fair all inclusive price for a made to measure item.

The web site is easy to navigate and order from, even by a novice like me.

The first time I rang Fires & Surrounds, Sean who answered the phone, was very helpful and knowledgable to our needs, he patiently answered all my questions on made to measure surrounds, with no pressure to purchase, -at this point I did not Place an order with them.

When I rang a second time, -with more questions, on weight of the marble etc., I received the same kind patient assistance, nothing was too much trouble, no questions too small or too big, and I was given plenty of time to make sure I had understood how to measure correctly for a perfect fit, without being rushed off the phone, -it was almost like being helped by a good friend! -this was after all being purchased on line, and over the phone seen only from a photograph, (the company being in West Yorkshire, and being delivered to North Devon!)

I was so assured, and well impressed with the service I received, I ordered the smaller size which is the perfect size for our lounge and looks beautiful.

Delivery was on time, even to the hour! -how often does that happen these days!
F&S do their own deliveries, and the driver was as helpful as their Customer services, and a credit to his company.
I would have no hesitation in recommending Fire & Surrounds to anyone.

A big Thank you to
everyone at Fires & Surrounds.

Smooth easy ordering, very helpful , delivery as stated and driver etc brilliant.

Would most certainly use you again

Well impressed with the customer care a confirmation call to say my made to measurements were ok to a call for a 2 hour delivery window
Very easy to fit looks fantastic

Hi Malcolm

We opened the new fire surround today, and just wanted to say thank you, it is perfect.

Also wanted to say what great service you offer and I will definitely recommend you.

Many thanks again

Thank you for lovely fire surround I am delighted with it and it Fits perfect

We would just like to say how pleased we are with our new fire surround. It was delivered promptly and I was able to fit it with no problems. It looks really nice and thought we would like to say thanks.

My fire surround and fire look great, very pleased

Thanks for sending our new fire surround so promptly, we got it this morning and it's perfect. We're both really pleased. Thanks very much.

Kind regards

Hi, I've just taken delivery of my Madison solid oak fire surround with Marfil back panel and hearth. I can't tell you how pleased I am with it, everything from ordering to delivery has been absolutely perfect. I would recommend your company to anyone looking for first class product and service

Thank you so much

I recently bought a bespoke California surround from you and just want to say how grateful I am for all your help. The surround looks amazing and has had a lot of compliments so far. Nothing was too much trouble for you, and delivery was extremely quick. I will definitely recommend you to my friends and family.

Thanks

Hi thanks for your amazing service really pleased with the surround.

thanks again would recommend

Just a short email to thank you for all your assistance with my order and especially for your standard of workmanship. I know that my request was certainly not the norm for you, however, you really have excelled here. My shelf and mirror were delivered on the day and time you specified and being perfectly honest, look so much better than I was expecting. At this moment they stand proudly in my hall and look fabulous. Although I will not be fitting them for a few weeks I will forward a photo or two when they are on the wall.

Many thanks for listening to my crazy ideas, your patience and manufacturing skills have created what was initially in a dream

Good Morning, Just a line to say thank you so much, my new surround is perfect, just what I wanted,
many thanks again for your time and help.

Very pleased with the Baltimore Solid Oak surround which was made to measure to fit over my tired 1960s fireplace. The excellent finish easily matches my existing furniture and it was delivered at the stated time.

Regards

Thank you very much, everything was delivered on time, is absolutely beautiful and I am very pleased with your service and product.

I just wanted to say thanks for your advice given on my initial order.

We are delighted with our new surround.

Thanks again

just a follow up mail regarding the order R532070191 for a surround and hearth/back panel.

We would like to say how pleased we are with the products that you supplied and are very happy with the service that came with it. The gentleman that helped me with the order and measurements had it exactly right in his suggestions and calculations and made us feel comfortable with the final order. In addition the delivery service was excellent and your driver very helpful with the checks made and timing of his delivery call.

All in all you have a very satisfied customer and one who would happily recommend your company and products based on our experience
Thank you very much !
best regards

Well made and with a fine smooth lacquered finish.

Hello Shaun, Just a note to say thank you for the Stour Fire Surround which arrived here this morning dead on time and in very good shape. Nice to do business with good people that know their product and a willingness to communicate with their customers. Everything is good and we look forward to having the surround fitted next Friday.

Best wishes to everybody for Christmas and the New Year.

Just arrived home to see the surround, we love it, exactly what we were after thank you. Also Just to add how pleased we have been with your assistance and support throughout, very professional. Have a good weekend

Thanks again

Just thought I would let you know that we took delivery of our fire surround today in the Isle of Man and It arrived safe and sound and totally undamaged (phew!). The surround fits perfectly and we are extremely pleased with the quality. I just wanted to say thank you for a great and efficient service.

The fire surround is superb thanks also for early delivery and the great fitting kit which was unexpected.

Thank you so much

Thank you for help with ordering, quick delivery love my fire & surround

Very good customer service team. We had a bespoke mantelpiece made and everyone with whom we spoke was very helpful.

Amazing company and very helpful. Nothing was too much trouble.
Ordered a fire surround and it arrived on the day they said it would. Can’t fault them.

The surround is lovely and of good quality.

I just wanted to let you and the company know I received my fire surround on time, on Friday 13th October.
The gentleman who delivered it was very polite and friendly.

I am extremely pleased with it and it fits perfectly! So thankyou for helping me out with the measurements and for knowing your products so well. You were able to give me various options and suggestions, which I can tell you was more than helpful.

Kind regards and thank you

We are so pleased with the quality of our new oak surround and matching mirror. The craftsmanship is second to none absolutely perfect. We are also happy with the sales team who were extremely helpful and gave us professional advice with choosing the fire and fire surround and the delivery was impressive well packed even the delivery driver was helpful, all in all, a great experience of old-style service that's rare in the modern that will do world. We are surprised at the affordable price of the surround and mirror from Fires and surrounds an unbelievable £600 - £1000 cheaper than our local retail outlets for exactly the same products, then they wanted £300 - £500 to fit it, as I'm good at DIY I fitted it myself with the advice from the sales team which turned out to be fairly easy to do. Thank you Fires and surrounds keep up the great work and standards.

Absolutely delighted with our made to measure fire surround. The advice given was excellent and fits perfectly. It was delivered exactly on time and was so easy to fit. Would highly recommend,

Thank You

Thank you so much, it's beautiful!!! I am so pleased / very big thank you to you and your team

Merry Christmas and best wishes

Thank you for delivery of the fire surround. Perfect. It somehow looks better than I imagined it would be. A lovely colour which has made the room look much more homely, I am very pleased with it.

Thanks again

Many thanks for the recent delivery of the San Diego fire surround. It looks great and we are very pleased with it.

Kind Regards