We love receiving feedback pictures of our customer's fireplaces, we are really proud of our testimonials. Please have a browse through some of our customers comments, we would really appreciate being able to add yours!
Dear Fires and Surrounds,
I've had a major redecoration project at home and have dealt with quite a few tradesmen and companies. You would think that the service you receive, in this day and age of customer service , would be good but sadly this has not been the case - but the service from you has been fabulous and my new bespoke fireplace surround fantastic. I just wanted to say a big thank you for all your help and the surround which puts the final finishing touch to my room.
My fire surround is absolutely GORGEOUS !! I'm so pleased with it, i had to telephone the company to check I was ordering it right, the staff were so helpful and friendly. They called to arrange a delivery slot and the delivery driver was the best I've ever experienced... !! Nothing was too much trouble, he checked over all the marble and surround to make sure I was happy and lifted all the heavy marble to where I wanted it stored, as I wasn't ready to install it that day, he explained how to put it together too. It really was easy to assemble, a few screws, but it is a heavy item, I'm a single girl and did struggle a little on my own putting it together, but I did it !!! I would definitely recommend fires and surrounds, and I would order from them again... not that I will need to for a good few years, as you can see by my photo, it's gorgeous, posh and classy and I'm very pleased with my purchase. Also the delivery was fantastic service, the driver most certainly went the extra mile
Thank you so much.
Just a short email to thank you for all your assistance with my order and especially for your standard of workmanship. I know that my request was certainly not the norm for you, however, you really have excelled here. My shelf and mirror were delivered on the day and time you specified and being perfectly honest, look so much better than I was expecting. At this moment they stand proudly in my hall and look fabulous. Although I will not be fitting them for a few weeks I will forward a photo or two when they are on the wall.
Many thanks for listening to my crazy ideas, your patience and manufacturing skills have created what was initially in a dream
Just a quick note to thank you and your colleagues for all your help. The order was delivered on time and damage free as you had stated. It was fitted the following day by an excellent local fitter, whose meticulous work has done full justice to the fire. We are now the proud and very happy possessor of a beautiful looking fire and are very happy with the whole experience. We have, unfortunately, not always been so lucky. I was a little nervous at placing such a large order for something such as this over the internet. I can say that the level of service that you and your team have provided throughout, has been reassuringly attentive and professional. I would not hesitate to recommend you to others and will certainly come back to you if I have further requirements.
Thanks for everything,
Brilliant company. Great selection of products made to the exact sizes we required giving us an absolutely stunning fire place.
We made a mistake with sizes not allowing enough for the fire, completely our fault. But they noticed this and phoned to suggest a better option for us.
Brilliant service from ordering to delivery.
Would highly recommend them.
I would like to take this opportunity to thank you for your help and excellent service I received from you in purchasing the fire surround .The surround has now been fitted along with a new gas fire and it looks fantastic, the sizes you made it where perfect and fitting was very easy. Once again many thanks.
I recently bought a bespoke California surround from you and just want to say how grateful I am for all your help. The surround looks amazing and has had a lot of compliments so far. Nothing was too much trouble for you, and delivery was extremely quick. I will definitely recommend you to my friends and family.
Hello Shaun, Just a note to say thank you for the Stour Fire Surround which arrived here this morning dead on time and in very good shape. Nice to do business with good people that know their product and a willingness to communicate with their customers. Everything is good and we look forward to having the surround fitted next Friday.
Best wishes to everybody for Christmas and the New Year.
I would like to thank you and your team for very prompt delivery, excellent materials and for producing exactly what I wanted. (I did measure several times but there is always that slight uncertainty that I got it just right!) the surround fits perfectly and compliments the room. I had it fitted in 10 mins and have exactly what I wanted.
I will certainly recommend your services.
Our fire surround and fire was delivered yesterday morning as arranged and this is just a courtesy email to thank you for your help. Allan my husband fitted the surround and fire yesterday afternoon and we are really pleased with it. Special thanks to the driver (didn't get his name) but he was also very helpful and advised Allan on the best way to fit the fire and surround.
We just wanted to drop you a line to say how extremely pleased we are with our beautiful new oak fire surround and it looks perfect in our sitting room. We are extremely impressed with the quality of the surround and would like to pass on our compliments to the factory team who constructed the piece. Thanks too to you and everyone in the sales team who have assisted us with our purchase and we will certainly recommend your company.
I am writing to say a big thank you for both the Salisbury Fire Surround and the fitted veneer panel.
First of all, I would like to place on record the courteous manner in which my telephone order was dealt with and the help I was given, when coping with not only the measurements but also the choice of veneer I wanted for the back panel.
Secondly, I would also like to say how helpful the delivery man was.
Finally, I want to say how splendid the fire surround looks, now that it is situ.
In closing, may I once again say thank you so much to you personally and wish the company every success for the future.
Just like to let you know that I received your wood samples and consequently ordered a Cherwell fire in Antique white which has arrived today and is really lovely, I would recommend you to anyone. Thank you again for an excellent service and product. I would like to add that your driver/delivery man was so helpful as my husband has recently had an accident and was unable to help so he unpacked and placed the fire for me, great service,
just a follow up mail regarding the order R532070191 for a surround and hearth/back panel.
We would like to say how pleased we are with the products that you supplied and are very happy with the service that came with it. The gentleman that helped me with the order and measurements had it exactly right in his suggestions and calculations and made us feel comfortable with the final order. In addition the delivery service was excellent and your driver very helpful with the checks made and timing of his delivery call.
All in all you have a very satisfied customer and one who would happily recommend your company and products based on our experience
Thank you very much !
I wanted to say that we have been very impressed with the efficiency with which you dealt with our recent order - you kept us informed all the way down the line as to when our goods would be delivered and they were, exactly when you said they would! And the gentleman who made the delivery was just that - a gentleman! He was efficient, polite, respectful of our property and informative - a credit to you! Needless to say, we are delighted with our goods - a beautiful wooden fire surround and lovely black granite hearth, delivered in perfect condition. We would like to thank you too for your effort in finding a fire for us. We will definitely recommend you to friends and family.
Just to say your delivery man has just left our home his attitude and efficiency was a credit to your company and we a blown away with the fire the colour matches our furniture as if it was made from the same piece of wood. We have said it to you in previous emails but sincerely we would both like to thanks you for your patience with us and for ‘going that extra mile’ we will not hesitate your recommend your company – tell your boss you deserve a pay increase.
Looks great, I also wish to thank you for all the help for my wife. True customer service, still lives! :)
Also Written on our Google Ads review page by the same customer
This company really knows what customer service means, they could not have been more helpful, looking for solutions even when it was not to their benefit. I can very highly recommend.
Very impressed with service from beginning to end - received a call after placing order to discuss my change to measurements and sound advice given. Very impressed with whole process and contact made by delivery driver. Driver very polite and helpful and ensured new surround fitted correctly into space required. Great service and would definitely use again, glad I found you on the internet.
Excellent service and excellent product.
When I phoned for help re the size of rebate I needed, the member of staff could not have been more helpful.
The product quality is first class - good value for money.
I was kept informed of the delivery date and time all along the way.
The delivery driver was very pleasant and knowledgeable when I asked him a couple of questions re fixings.
I would have no hesitation recommending this company.
I have been meaning to write this email for weeks now – but not got round to it until now…. I’m NEVER moving house again!! I just wanted to say how delighted we were with the fireplace your firm made for us. If you remember it was one of your made to measure jobs. The delivery men were also absolutely perfect – unlike another firm we used for something!! The difference it has made to our lounge is amazing – it’s made it quite the central focus and everyone has commented on it!
Just a quick email to let you know that my surround was delivered this morning. The driver was very helpful and unwrapped it for me. He also guided me with regards to the installation and what to instruct my builder when he fits it.
I am very pleased with the surround. It looks beautiful and is just what I imagined. Thank you so much for all your assistance and patience in bringing this surround to life. I will not hesitate to recommend Fires and Surrounds to my friends and colleagues. Your customer service is great and the product is well made and aesthetic. Please convey my feedback to your team, I believe it was Gary who made the surround and it’s perfect.
Hi, I've just taken delivery of my Madison solid oak fire surround with Marfil back panel and hearth. I can't tell you how pleased I am with it, everything from ordering to delivery has been absolutely perfect. I would recommend your company to anyone looking for first class product and service
Thank you so much
Excellent service from the wood samples that were sent to the delivery of the surround and fire.
The surround was unwrapped in front of me and checked by myself and the delivery driver to make sure I was happy and there were no problems.Very happy with the price, service and quality. Have since ordered the matching mirror.
Would definitely recommend.
I just wanted to let you and the company know I received my fire surround on time, on Friday 13th October.
The gentleman who delivered it was very polite and friendly.
I am extremely pleased with it and it fits perfectly! So thankyou for helping me out with the measurements and for knowing your products so well. You were able to give me various options and suggestions, which I can tell you was more than helpful.
Kind regards and thank you
I telephoned the company to order my fire surround as I was unsure of some of the details needed. The help I received was fantastic. I really felt I was in the hands of a company that knew what they were doing. This gave me confidence to order. The pleasant professional attitude of staff was very refreshing.
Thank you very much will have no qualms about recommending you to others.
Just wanted to get in touch to let you know that the Calais surround and fireplace which you delivered to us on Friday morning was finally fitted earlier today and we absolutley love it!
I also wanted to thank you for all of the help, assistance and advice during our ordering process. Everything was extremely professional, friendly and easy to understand too.
John who kept us up to date with the delivery information was also lovely. Whilst we weren’t at home when the fireplace was delivered (due to being at work) the Mother-in-Law commented on how lovely and friendly the lad was who delivered it too.
So we’re really impressed, we’ve been telling as many people as we can about you in hope that you get some future orders from the North East!
Thank you so much again,
Just like to say how pleased we are with the fire surround delivered yesterday. For the low price, we paid the quality of finish and appearance of the surround is excellent and it fits perfectly.I would also like to thank your company for the polite service you provided and the way you kept us informed of delivery etc, which had to be delayed due to the weather. I will definitely feel able to recommend your company to others.
The fire surround arrived in perfect condition as you must have gathered or I would have been in touch straight away. Putting it together was a doddle and the fit was perfect. So thank you very much if ever I know of anyone requiring anything to do with fires mantels or hearths I would thoroughly recommend you.
Thanks once again
What a fantastic service from fires and surrounds, from ordering to delivery everything has been excellent. Ordering was so easy, customer service was helpful. The little colour samples were great as they allowed me to match the surround to my cabinets.
The delivery was spot on too I was given a 2 hour time slot and it was delivered within the time.
Already recommending you to family and friends
Dear Sir or Madam
We received our fire surround this morning delivered right on time and installed by myself this afternoon thanks to the excellent fitting kit and instructions.
The surround is excellent value compared to our local suppliers through a very easy and quick ordering process and delivered on time and in its fitted location is exactly as I visualised it.
Just want to say the gentleman who delivered our fire surround today was helpful and it arrived when they said. We haven’t yet installed the surround yet but I’m very happy :) with my surround and the colour is the same as the picture. A big thank you to the gentleman who delivered it, service with a smile :)
Just a short note to thank yourselves for the on time delivery of the fire surround and to also advise yourselves how pleased we are with the fire surround, I intend to install it this week-end but hopefully I don't expect any problems. We are both pleased with the quality and design of the item and in our opinion, the website photographs do not show the full quality of the product. We will, of course, recommend yourselves to anybody who asks us about the fire surround.
Many thanks again
Just a quick note to say thanks for your excellent service. Your advice was very useful and I managed to install the surround and fire without any problems. Like all jobs, it took longer than expected, but it now looks great and works very effectively. We're not likely to need another fireplace for some time but we'd certainly recommend your company. Good price and good service.
Thank you so much.
I have attached a photo of my surround and mirror. The mirror is not on the wall yet but just wanted to show you how beautiful these two items have completed the look I was looking for.
Your customer service was brilliant from my first contact with you, to making sure I had the measurements correct right through to the delivery of the items.
I will highly recommend your company to anyone who needs a fire surround or mirror
I really cannot thank you all enough, you have a very happy customer.
I would definitely recommend this company to any one who is looking for a first class fire and surround.
Great customer service, Very helpful, approachable, always available with advice when calling the company.
Their made to measure service is and advice helped the process run very smoothly.
Very happy with my surround looks wonderful in my lounge.
Just wanted to thank you for a fantastic service and swift delivery despite the terrible weather!! Just also want to mention that your delivery guys were not only very helpful and professional but they arrived and delivered with great big smiles on their faces too! This even though we had ten inches of snowfall and the temperatures of around minus four degrees! I must say they represented your company fantastically well and I have no hesitation in recommending you! I've attached a photo of the surround in place, made up and ready for the day - thanks to you guys!
Absolutely fantastic product and customer service we are so happy with our new surround thank you very much
From beginning to end the service was exceptional we picked our surround and then within a few days received a phone call to let us know when it would be delivered I could not recommend fire and surrounds highley enough,thank you very much for everything
Thanks to everyone for my new fire surround. After the initial contact with Kevin and then the subsequent ordering it has ben plain sailing. Absolutely delighted that it has just been delivered and it not only fits perfectly but looks absolutely stunning. It was a great choice from your range but it was also a great choice to use your company.It just finishes off the room perfectly.
With thanks and kind regards
I had my Longford Olde England White fire surround and granite back panel delivered a couple of weeks ago and was delighted with them on arrival I have now had had them fitted and it they look fabulous. thank you so much for your courteous helpful and friendly service I will certainly recommend you to anyone,
many many thanks again.
Just thought I would let you know that we took delivery of our fire surround today in the Isle of Man and It arrived safe and sound and totally undamaged (phew!). The surround fits perfectly and we are extremely pleased with the quality. I just wanted to say thank you for a great and efficient service.
Absolutely delighted with our new fire surround so much so we would love to purchase another for our dining room. Exactly the same dimensions, which were spot on by the way, but this time in golden oak. Please reply with the necessary Paypal link as before and confirmation of the sizes as from the previous order.
Fire surround was delivered Thursday as advised - delivery guy was really polite friendly and helpful - surround is in white stone design and is a perfect fit - really easy to install - Shaun was very good with advice on sizing - as you can see it is now in place and looks amazing -
Many thanks - can highly recommend
We asked for a 'one off' made to measure surround which was almost twice the normal size. The job was always going to be complex and time consuming if we were to get it right. And, of course, we could not afford ANY errors. Well, we could not have selected a better website! 'Fires and Surrounds' was so helpful and so accommodating. They gave good advice and lots of help throughout as we bounced plans and drawings backwards and forwards. Finally, the surround arrived and it was a perfect fit!! It was solid and heavy and looked great. Every inch what we were promised and REALLY smart. We would strongly recommend Fires and Surrounds. It's a very good product and customer support is first class. What more could you want?
Thanks very much
My partner contacted you last weekend we've received the fitting kit. It's one of the best things we've bought. You'll do really well if you're advertising them on your website. We went everywhere looking for something and it was only by chance that I typed it in the search engine on the internet and somebody had posted comments and pictures on a forum which linked to Screwfix. We took one look at it and knew we needed to get a kit or something like it so that we could hang the fire surround. The surround looks amazing and I think you'll be getting many more enquiries for the kits. Thank you very much for your prompt service too, the kit arrived two days after Simon contacted you so that was great.
Have a great weekend.
I visited several establishments in person and via the Internet looking for a wooden fire surround for our bedroom, for ornamental purposes. We had an existing cast iron insert which we wanted to re-use which is not a standard size. I was amazed that Fires & Surrounds not only had a vast choice of styles but would also produce a bespoke size. The finished product was delivered within a couple of weeks & unwrapped by the driver in the bedroom. It's just what we wanted & looks very smart. I would also say that having shopped around, it was great value.