Information Centre

Fires and Surrounds Terms and Conditions

This page contains information on the terms and conditions for purchases from Fires and Surrounds Limited, trading as Ltd

Terms and conditions regarding fire surrounds produced for solid fuel fires, and bespoke fire surrounds are points 20 and 21

These terms and conditions apply to the purchase of any goods/products from By accessing our website and or / placing an order you agree to be bound by all of the terms, conditions and policies set out below or within the website. Nothing in these conditions affects your rights as a consumer.

Please read these terms and conditions carefully before placing your order with Ltd, at its discretion, may change, modify, add or remove these terms and conditions at any time and therefore it is important to read these each time you make a purchase order.

Contents of the terms and conditions:
1. Definitions
2. Application of conditions
3. Basis of sale
4. Price and payment
5. Description of Products
6. Warranties and liabilities
7. Delivery
8. Acceptance of the Product(s)
9. Risk and Title
10. Insolvency of Buyer
11. General
12. Headings
13. The Buyer's right of cancellation
14. Proper law of Contract
15. Limitation of liability
16. Force majeure
17. Data protection
18. Complaints and disputes
19. Returns.
20. Bespoke Surrounds
21. Solid Fuel Surrounds
Standard conditions of sale:

1. Definitions
1.1 "Buyer" means the person who buys or agrees to buy the Products/ Goods from the Seller.
1.2 "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 "Seller" means
1.4 "Delivery date" means the date specified by the Seller when the Products are to be delivered.
1.5 "Products" means those goods specified.
1.6 "Price" means the price for the Products including delivery, packing, and VAT.
1.7 "Regulations" refers to The Consumer Protection (Distant Selling) regulations 2000 ("The Buyer's right to cancel").
1.8 "Tailored" means a Product that is non-standard.
1.9 "Address" refers to the address for Ltd The address is: Fires and Surrounds, Suite 6 Wellington Mills, Quebec Street, Elland, HX5 9AS

1.10 "Consumer" shall bear the meaning given in Section 12 Unfair Contract Terms Act 1977.
1.11 "Contract" refers to any contract between the Buyer and for the sale and purchase of Products incorporating these conditions, whether completed electronically through this website or via other means.
1.12 " Delivery Place " refers to the delivery address as specified by you, the Buyer, in the Order.
1.13 "Order" refers to your offer, as the Buyer, to purchase Products that you place with Ltd, whether electronically or via other means.

2. Application of conditions
2.1 Unless otherwise agreed in writing, these Conditions shall apply to the exclusion of any other terms and conditions.
2.2 Each order that the Buyer places shall be deemed to be an offer by the Buyer to purchase Products from, the Seller, subject to these conditions.
2.3 Each order that the Buyer places shall be deemed to be accepted by the Seller and will become binding once the Seller issues a Confirmation to the Buyer or, if earlier, the Seller delivers the Products to the Buyer in accordance with the delivery terms and conditions.
2.4 If for any reason the Seller does not accept the Buyer's Order, the Seller will advise the Buyer as soon as practicable. This will mean that there will be no binding Contract between the two parties.
2.5 The Buyer must ensure that the details that he provides the Seller are complete and accurate and that he provides all the necessary information relating to the Supply of the Products within sufficient time to enable the Seller to perform the Contract in accordance with these Conditions.
2.6 Any typographical or clerical error or omission in any sales literature, quotation, price list, acceptance of an offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
2.7 If any provision of these conditions is adjudged invalid or unenforceable in whole or part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
2.8 If the Seller is not able to supply the Product and payment has already been made by the Buyer, then following an agreement between the Seller and the Buyer, the Buyer's account will be refunded or re-credited with the sum paid by the Buyer. The refund will be carried out as soon as possible, in any event, within 30 days of the order. The Seller will not be obliged to offer any compensation for disappointment suffered.

3. Basis of Sale
3.1 Subject to the Buyer's right to cancel the Contract, included within clause 13, the Seller shall sell and the Buyer shall buy the Products in accordance with the Confirmation. No Contract exists between the Buyer and Seller for the sale of any Products until the Seller has received, processed and confirmed the order and the Seller has received payment in full, (in cleared funds). Once the Seller does so, there is a legal binding Contract between the Buyer and Seller.
3.2 The description of Goods shall be set out in writing in the Confirmation.
3.3 Any items that is not a Fire Surround or the specified Product in the product description on the web page that appears in any photograph or illustration on the website or in product brochures will not form part of this Contract. An example of such items are lamps, pictures, and in specific instances fires, (unless mentioned in the product description). Such information is for illustration purposes only and may not comprise part of the Products.
3.4 Any specifications or advertising issued by the Seller and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with Products.
3.5 The Buyer shall not be entitled to assign the Contract or any part of it without prior written consent.
3.6 The Seller may assign the Contract or any part of it to any person, firm or company.

4. Price and payment
4.1 The Contract price for the supply of Products shall be as set out in the Confirmation. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the Contract upon written notice. If notice of price increase is given by the Seller, the Buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within seven days of delivery of the notice of price increase to the Buyer.
4.2 If the Seller makes an error in the Confirmation or any invoice or any receipt the Seller will correct that error within 60 days of being notified of any error.
4.3 Payment of the Price shall be due on the date of the purchase order. Payment shall be due before the delivery date and time for payment shall be of the essence.
4.4 In the instance that payment has not been received and order has been confirmed, interest on overdue invoices shall accrue from the date when payment becomes due on a daily basis until the date of payment at the rate of 2% above Barclays' base rate in force at that time.
4.5 No payment shall be deemed to have been received until the Seller has received cleared funds. There will be no delivery until cleared funds have been received.
4.6 Payment for the Products and any delivery charges can be made by any method shown on the Suppliers website at the time the Buyer places an order.
4.7 Payments shall be made by the Buyer without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.
4.8 The Seller retains the right to reduce product prices and offer discounts without prior notification.

5. Description of Products
5.1 The quantity and description of the Products shall be set out in the Seller's confirmation.
5.2 The Seller may make changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification.
4.3 Photographs provided on the website are for illustrative purposes only and may not exactly match the Product itself.

6. Warranties and liabilities
6.1 The Seller warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from delivery, unless otherwise specified and subject to conditions set out below.
6.2 The Seller shall not be liable for any breach of warranty clause 6.1 unless:
6.2.1 The Buyer provides written notice of the defect within 5 days of the delivery and
6.2.2 The Seller is given reasonable opportunity after receiving the Buyer's notice of the defect to examine the Products in question, and the Buyer (if asked by the Seller to do so) shall return the Products to the Address at the Seller's cost for the examination to take place there.
6.3 The Seller shall not be liable for a breach of the warranty in clause 6.2 if:
6.3.1 The Buyer makes further use of such Products after giving notice of the defect to the Seller.
6.3.2 The defect arises as a result of fair wear and tear, willful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the Products.
6.3.3 The Buyer alters or repairs such Products without our written consent; or
6.3.4 The Buyer has not paid the Contract price for the Products by the Payment date.
6.4 Subject to clause 6.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either:
6.4.1 Repair or replace such Products (or the defective part) free of charge; or
6.4.2 Refund the price of such Products (or a proportionate part of the price) provided that the Buyer delivers up the Products for collection (or, if the Seller so requests and at the Seller's expense the Buyer return the Products or the part of such Products which is defective to the Seller at the Seller's Address).
6.5 If the Seller complies with clause 6.4 the Seller shall have no further liability for breach of any warranty in condition 6.1 in respect of such Products.
6.6 Any installation of our fire surrounds, hearth and back sets must be fitted following the relevant governing body and to manufacturers instructions/guidelines when using a solid fuel fire, gas fire or electric fire. In the unlikely event of a fault appearing, we may request that the installation is checked by either a Hetas engineer for solid fuel fires or a gas safe registered engineer for gas fires, this will be at the customer's expense. We will require proof from the engineer on official paper and a contact telephone number to speak to the engineer. If the fault is subsequently found to be due to a manufacturing problem, we will replace the fire surround and if we receive a copy of the invoice pay a maximum of £40 towards the cost of the engineer visit. If the fault is due to incorrect installation, then this will invalidate the guarantee, and no charges will be refunded.
6.7 The 12 month or 24 month warranty does not cover the replacement of bulbs fitted into the fire surround.

7. Delivery
7.1 All delivery charges displayed on the website are guidelines. Final delivery charges will be confirmed before the dispatch and processing of the order. The Seller will not deliver to addresses outside of mainland United Kingdom including the Isle of Wight, Isle of Mann, Northen Ireland, the Highlands and Islands of Scotland and areas where the post code includes PA29, PA28, PA23, SA, TR & TW, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56 & KW.
7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.
7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorized by the Buyer to receive delivery of the Goods).
7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.5 Where a delivery date has been agreed with our carrier, but the Buyer is not present to receive the delivery, the Seller reserves the right to charge the Buyer a minimum of £50 to cover the cost of the failed delivery.
7.6 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.
7.7 Any liability of the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.
7.8 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
7.9 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.
7.10 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. When items are coming from different suppliers or part of the order is ready we may require different delivery dates for each item.

8. Acceptance of the Product(s)
8.1 The Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
8.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the Contract.

9. Risk and title
9.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
9.2 Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.
9.3 The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.
9.4 The Buyer may not use or resell the Products before ownership has passed.
9.5 The Buyer grants the Seller the license at any time to enter any premises where the Products are or may be stored in order to inspect them, or where the right to possession has terminated, to recover them, and to use reasonable force in doing so.

10. Insolvency of Buyer
10.1 This clause applies if:
10.1.1 The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or
10.1.2 An encumbrancer takes possession, or a receiver is appointed, of any of the property of assets of the Buyer, or
10.1.3 The Buyer, not being a Consumer, ceases or threatens to cease, to carry on business, or
10.1.4 The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notified the Buyer accordingly.
10.2 If the clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable, despite any previous arrangement or agreement to the contrary.

11. General
11.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of their reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction or unavailability of power at the Seller's premises or its/ suppliers manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, import or export regulations or embargoes (including the failure of the Seller's suppliers to obtain any necessary export permits licences or other authorizations) and the party shall be entitled to a reasonable extension of its obligations.
11.2 Provided that if any event referred to in clause 11.1 continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the Contract.
11.3 Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its Address or in the case of notices to the Buyer, at the Buyer's address as provided to the Seller.
11.4 Failure or delay by the Seller in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

12. Headings
12.1 The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
12.2 Representations- no statement, description, warranty condition or recommendation contained in any price list, advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
12.3 Additional costs- The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure to delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

13. The Buyer's right of cancellation
13.1 In accordance with the Regulations, the Buyer has the right of cancellation within seven days except where a Product is tailored to customer requirements, which can not be returned or cancelled within seven days or delivery. Please see clause 18 for our returns policy.
13.2 To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
13.3 Once the Seller has been notified of the canceling of the Contract; the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
13.4 If the Buyer does not cancel the Contract in accordance with clauses 3.1 and 3.2, the Buyer shall be deemed to have accepted the Goods (except any manufacturing faults) and will not be liable to return the Goods to the Seller.
13.5 If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, as prescribed in clauses 13.1 and 13.2, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer.

14. Proper law of Contract
14.1 The Contract shall be governed by the law of England and Wales and any dispute, question or remedy however-so arising determined exclusively by the Courts of England and Wales .

15. Limitation of liability
15.1 The Seller's total liability in Contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Products.
15.2 Nothing in these conditions excludes or limits the liability of the Seller for death or personal injury caused by the Seller's negligence or fraudulent misrepresentation.
15.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

16. Force majeure
16.1 Fires and Ltd shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform any of Fires and Ltd obligations relating to the Contract, if the delay or failure was due to any cause beyond Fires and Ltd reasonable control including, without limitation:
16.1.1 Acts of God, fire, explosion, epidemic or flood;
16.1.2 War or national emergency;
16.1.3 Riot, civil commotion, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce);
16.1.4 Restraint or delays affecting carriers or inability or delay in obtaining supplies of adequate, suitable materials;
16.1.5 import or export regulations or embargoes (including the failure of the Company's suppliers to obtain any necessary export permits, licenses or other authorisations);
16.1.6 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.
16.2 Provided that, if any event referred to in clause 11.1 continues for a period in excess of 30 days, you shall be entitled to give us notice in writing to terminate the Contract.

17. Data protection / Copyright
17.1 The Seller will take all reasonable precautions to keep the details of the Buyer's order and payment secure, but unless the Seller is negligent, the Seller will not be liable for unauthorized access to information supplied by the Buyer.
17.2 The ownership of all images, text (unless supplied to Fires and Surrounds by a third party), HTML and CSS (unless Open Source) used on the website are owned solely by Fires and Surrounds. Any usage of such content without the written consent of Fires and Surrounds will be copyright theft and Fires and Surrounds will look for minimum reimbursement of, no less than, £2,000 per image per month and £500 per paragraph per month (text or code), to be split, pro-rater and charged daily.

18. Returns
Please note if you decide within the 28-day cooling-off period that you do not wish to retain the goods or wish to exchange the goods. The goods should be returned (except made-to-measure surrounds that can not be returned) and insured via recorded delivery to us undamaged and unused in a re-saleable condition. Everything should be in the original sealed packaging where possible, with labels intact and sent at your own expense unless we delivered it to you in error or it was faulty / damaged. Unfortunately, we cannot accept any mistakes made on your behalf due to incorrect buying if for example, a product is not suitable for your chimney or flue or you do not like the product. Hence a restocking charge may apply to the total purchase price paid plus any additional costs we may have incurred in the delivery and collection of the goods. If returning, please retain proof of insurance and posting as we will not accept any liability for products lost or damaged in transit back to us. You must also email us in advance of any return and to obtain a returns number. We will not accept any goods after 28 days of delivery or returned without a valid returns number clearly marked on the outside of the packaging they will be refused on arrival. If on receipt of authorised returned goods we find the packaging, goods or that parts are missing, then we are entitled to make a charge for damaged or missing parts which may affect the amount that we refund to you.

Fires and surrounds can arrange collection of any standard fire surround and will advise customers of the cost and time of collection if this service is required. We would advise that you return any fire surround to us using this method. We will endeavour to keep the costs as low as possible; please see our returns page for full details.

19. Complaints and disputes
19.1 If the Buyer has a complaint about the Goods or service, the Buyer should contact, the Seller by:
19.1.1 Post- sent to the Address in the definitions section
19.1.2 Electronic e-mail to [email protected]
19.1.3 Telephone on 01422 250 723
19.2 The Seller will try to respond in writing to the Buyer's complaint within 14 working days of receiving it.

20. Made to Measure Fire Surrounds
All the standard terms and conditions apply to Made to Measure Fire Surrounds with the exception of returns. Fire surrounds and / or hearth and back sets made to a customer's requirements cannot be accepted back under our standard 28-day policy if a customer changes their mind, doesn't like the colour, or has made a mistake with their measurements.

20.1 Made to Measure surrounds are built and finished by hand, we work to a 1% tolerance on the requested sizes. Although we will do everything possible to match your requested sizes accurately, we can not accept back surrounds if the measurements are within this tolerance.

20.2 Made to Measure fire surrounds that are damaged on arrival (and this is pointed out to the delivery driver) will be exchanged as per our normal terms and conditions.

21. Surrounds for Solid Fuel Fires and Open Fires
It is the customers' responsibility to ensure that installation of your fire surround complies with all Hetas or Gas Safe guidelines, you must also adhere to all manufacturers instructions regarding distances to combustible materials. Fires and Surrounds will not accept any responsibility for unsafe or incorrectly fitted fire surrounds. Any customer who wants to claim on the manufacturer's 12-month warranty for a fire surround adapted for use with a solid fuel fire or HE gas fire must produce a valid Hetas or Gas Safe registered certificate to provide evidence of a safe and correct installation. Fires and Surrounds reserve the right to send our own registered engineer to the premises if in doubt of conformity. Fires and Surrounds do not claim to make any wood product fireproof or fire resistant. Limited is a company registered in England and Wales, registration no: 6471220

I accept that the above conditions will govern any purchase I make from (unless the conditions are modified by in writing)