Here to Help
Fires and Surrounds Delivery Information
How much does a fire surround delivery cost?
Delivery on mainland UK is free for fire surrounds
How much is delivery without a fire surround
Delivery item is charged according to its size and weight, you can see the price being charged for delievry at the basket stage. Please remeber if you order a fire surround then delivery is free for everything.
Who will deliver my fire surround?
Every fireplace surround is delivered fully assembled and by our own dedicated delivery team.
Will you use a courier so that I can get my surround quicker?
We will not use courier services, if you need the surround quicker than we can deliver we would rather you bought from another company. We deliver everything ourselves so that our customers can check their fireplace surround and be 100% happy before we leave. These are large furniture items that are easily damaged if knocked or bashed, in our experience any other type of delivery is a lottery. We take time care and suppliment the cost to give our customers the best delivery experience possible. If you prefer your surround delivered in a cardboard box using the cheapest method available then please use another retailer. Please read our testimonials and see what other customers think of our delivery service.
How long does it take from ordering products to the day of delivery?
Delivery of goods to most locations will generally take up to 15 working days from payment, however delivery to postcode stating with IV and AB can take longer depending on the date of order. You will be fully advised of the exact delivery date within 48 hours of purchase. During very busy periods delivery times may increase.
Can I nominate a specific time & date for delivery?
We will endeavour to arrange delivery at the most convenient time for you and will provide you with the exact date and whether the delivery is scheduled for morning or afternoon. Our delivery service works Monday to Friday 06:00 to 17:00.
Will we be contacted on the day of delivery?
Our driver can contact you approximately 30 minutes before delivery if you request this service. Otherwise, we will only contact you if we are outside our delivery slot.
What happens if I am not in to take delivery?
We contact all customers before the delivery date either by email or phone to give a 2-hour slot. If you are not in to take delivery within the time given then the next delivery will be in two weeks from the date given. If you are not in when we attempt to make the delivery, then delivery will be in two weeks and there will be a further £25 charge. Although we take every effort to stick to the 2-hour slot given please allow for unforeseen circumstances.
Do you deliver to my area?
We deliver to all of mainland Great Britain except to areas where the postcode starts with PA29, PA28, PA23, SA, TR & TW, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55 & IV56, KW.
I'm not in an area that you deliver to, what are my options?
We will deliver to a courier orgonised by a customer, when we deliever the surround to the courier it is checked and then if any damage occures this is between the customer and the courier to resolve. If you contact us we may be able to give you a list of couriers that you can contact. We also will meet customers if they wish to hire a van and arrange a mutially convenient location, please be aware the fire surrounds are fully assembled and will not fit in most estate cars.
Are fireplaces supplied fully assembled?
Wooden fire surrounds are completely assembled and bubble wrapped. Fires are provided in their manufacturer's cardboard box and marble sets are cardboard wrapped separately.
What happens if I spot some damage when inspecting the fire surround?
Our delivery driver will unwrap the fire surround and will inspect it for any damage, he will also ask you to do the same. Obvioulsy we do everything we can to ensure your fire surround is delivered in 100% perfect condition but inevitably there will very occasionaly be problems. If damage is found, all you have to do is tell the driver, he will put it back on the van and we will sort out the problem, you do not need to arrange anything.